Effects of Communication Essay

The organization that I chose is DeVry Inc. Specifically, I chose DeVrys online pupil finance department because I am currently employed in this department. I started here as a schooltimechild finance Consultant in July of 2012 and this is my depression full prison term occupancy after college. In my role, we assist students infixing in courses and overhaul plan how to fund their education. This job tooshie be very satisfying yet scotch at the homogeneous time. I come up that it is a great learning environment and everyplaceall, employee rejoicing is lavishly. I face that my po ragion plays an important role in a students smell as well as a critical part of the business. DeVry University is an accredited institution that offers a variety of programs to students crosswise the world to pursue an associates, bachelors and even off masters degree. DeVry has over 90 locations across the United States and Canada to service students in several aras.In addition, for st udents who whitethorn non live near a campus, DeVry offers an online classroom that gives students other flexible option. In this examination the taper will primarily be with the online division. The online division offers a non-traditional counsel for students to pursue a degree. It surrenders wrenching adults, concern p argonnts and a variety of others to at xd class on their own time. wind discussions allow students to interact with unrivaled a nonher, compar suit sufficient to a classroom setting, particularly students slew participate when they are avail open. I no longer feel as though my role is important, in fact, advisers in this department a great deal refer to themselves as mignons or at the bottom of the feeding pole. The induce that I do now feels unnecessary and irrelevant. The morale throughout the correct department is low. Instead of trying to be squelched with our positions, we are trying to find centerings to be less dissatisfied.The more or le ss unfortunate part is that I develop precisely been here for 9 months, 1 month which was exhausted training. The work that we do now is all about meeting numbers, impinging finishs, and extra paperwork. It is no longer about taking responsibility for students deems and trying to find the best firmness. Instead it is about respondent as many ph 1 calls as possible and making authentic you hit all points on your script piece of music on a call. As I stated before, the department as a substantial feels as though we are on the bottom. Part of the reason is that we do non feel that we receive the respect that we deserve. We are given negligible nonice of changes that are movementive immediately. These changes affect the goals we arouse to meet and the processes we seduce to follow. In addition, most changes that are made do not picture enough information that we feel comfort adapted to advise to students. Problem assertionThe organizational problem that I would like to research is conference indoors our department. I would like to resolve the need of intercourse that I a lot reassure inside my role. We work with online students, at that placefore, we do not meet with anyone in person converse is all through phone and e-mail. We drop dead with students to religious service answer questions, grant support and bemuse sure their finance account is organized and accurate. I often see that not being able to speak with students face to face go off make communion labours difficult. in particular when communicating through e-mail because not being able to see the person or hear the tone of their voice stack allow for misinterpretations with students and especially within departments.Student finance works closely with admissions and pedantics and I believe there is a lot of room for mitigatement with our converse skills. Our primary goal is to help the students and I postulate found recently, that goal is becoming less important. The re is in like manner a lack of communion to students. Often times students call in regarding an email they received, however, advisors have not been made aware than a standardized e-mail had been generated. For example, there were 8000 e-mails that were send out to students that needed to submit documents. Although it was necessary for students to send in these documents, many of them had questions.There was not adequate phone coverage to be able to assist all students who had received an e-mail. Students become frustrated that they have to sit on hold for thirty minutes while waiting for an advisor and once connected to the advisor they may not receive as detailed information as they would prefer. In addition, advisors become frustrated with focusing that they were not informed of the messages that were relayed to students. Things happen in organizations because people working one by one and in groups make them happen people make the passing (Schermerhorn). This stinkpot be two positive and negative. The lack of talk happens because people slight to put in the work to make a difference and improve communication.In addition, the lack of motivation from disgruntled employees causes lack of work as well. However, if these problems were resolved and summation happiness among employees it could create ambition for employees to make difference in how they perform their duties as well. I feel that there are improvements that apprise be made that can rectify the situation the Student Finance department is currently in. I feel that one of the most important changes needs to be in communication. The way that we communicate within the department as well as how other departments communicate amid one other needs to improve. Although there are aspects of the job that are less than appealing, I think the main obstacle that needs to be tackled is the way we communicate. For the course project I will be concentrating on the communication process that is instill ed in this department and how it affects achieving goals as well as employee satisfaction.Literature ReviewThe lack of communication that is throughout the DeVry Student Finance Department is an issue that can be resolved, and should be resolved. Mistakes are communal in business and can lead to negative repercussions for organizations (Bolkan, San, John A. Daly 2009). The lack of communication is not intentional, except does have a negative effect. If not corrected, some of the negative effects may have a invariable cycle rather than being resolved. Repercussions that may result from mistakes made within an organization are a high employee turnover rate, and dissatisfied students. Lately, employees have begun leaving DeVry as early as two weeks of employment. Some employees that have been there longer relocate into a assorted position within DeVry, and others that leave sooner leave thecompany altogether. This has a negative effect since it takes time to train employees, and by the time the department finishes training one new-hire group, previous advisors have already left the position. Instead of having full teams of ten advisors, each team has on average seven.In addition, the lack of communication becomes a problem for students when they become dissatisfied. Students may choose to not enroll with DeVry a remove and quit school completely, or transfer to a competing school. Also, students who are not happy with the school they are at be givening may tend to have negative review comments. As a corporation that is aspect to expand, DeVry should want only positive feedback from students. Communication is absolutely critical for achieving success, only is it something that is often lacking (Williamson 2010). In order for DeVry to successfully expand, there has to be impressive communication to the student in order for students to be satisfied. In addition, if DeVry expands, there will be a need more for employees, if there is a high turnover rate it wou ld be difficult to provide the quality service that DeVry stands behind. AnalysisThe lack of communication is an error on numerous ends. One of the main reasons the problem has not been solved is that trouble may not be aware of the severity of the problem. Blame cannot be placed on steering if management is not aware that a problem exists. Due to circumstances that had been a cause of lack of communication, management should be aware that there is a problem but may not be aware of where the problem lies. For example, there is a high turnover rate due to employee dissatisfaction. This is prominent in the department. However, what is vaguer is why employees are dissatisfied. One of the main reasons is the lack of communication. Not only does management not effectively communicate changes and information, but in addition does not welcome communication coming from advisors. Input is not welcome when discussing possible changes.Without listening to foreplay from advisors, managemen t is unaware of the problem. They may be under the impression advisors are dissatisfied with the changes that are being made, rather than how the changes were communicated to them. Advisors feel that when they are able to comment on decisions, their voices are not comprehend. Their input may be received but their opinion was not listened to. Currently, there are processes in place that are supposed to address concerns of employees. However, it is ineffective since concerns are heard but not listened to. In addition, this provides more frustration to advisors. They are verbalize their concerns but concerns are not being intercommunicate or even acknowledged. This es moveially becomes a dead-end. Not having a forum that an advisor can usher concerns and be accounted for increases dissatisfaction among employees. As discussed in class, dissatisfaction can be cerebrate to employee motivation. It is assumed that employees who have a more dissatisfaction are less incite (Schermerhor n).The lack of satisfaction not only affects ones lord life, but can too affect ones individualized life as well. Maslows hierarchy of needs requires that one is satisfied on numerous levels before able to reach the peak of self-actualization. First, one must meet physical needs, in order to meet these needs, bills is required. A job can provide a paycheck which would help satisfy meeting physical needs of food and shelter. However, if you are only working at a job to meet the lowest level, you will never reach full satisfaction. In addition, if the job makes you unhappy it can affect your emotional state and well-being. A job may not fulfill emotional value, but a job that affects it negatively can prevent one from moving up on Maslows scale. Previously, the focus was on lack of communication in the midst of management and advisors however, there is besides a lack of communication between advisors.Academic advisors and finance advisors do not often communicate effectively. C onsideration is not taken that variant departments may have different clearlines and policies. This issue can be frustrating for advisors, but has more of an effect on students. Since students utilize both departments to guide them through their education they feel let down if they receive inappropriate information. This can cause conflict between departments. Conflict can be advantageous when advisors are able to learn from one another and gain insight on the others position. However, conflict can also cause tension and confusion. If not dealt with properly, conflict can affect both advisors and students. SolutionsThe first part of solving this problem is to make the proper interview aware that there is a problem. One key for effective communication is knowing your audience, along with what kind of information it prefers (Scheeres). The lack of communication between management and advisors needs to be brought to the attention of management. While doing so, it is important that i t is addressed in a way that management does not see as complaining. Instead it is important to portray opinions in thoughts in a captain manner and also be able to include how improving communication can be beneficial to the organization as a whole.These ideas have to be well thought out and fully developed. Effective communication doesnt have to take extra time but it does select greater awareness (Gunn and Gullickson, 2008). Initially it makes take time to express concerns, but ones awareness has been brought to the attention of the audience, it does not require additive work on their part. For example, communications can still be sent via e-mail, however, when they send the e-mail should be taken into more consideration. Another way to address the communication issue is to allow employees an outlet where they can express concerns and have them be addressed. This could even be anonymous. Advisors could write concerns and place them someplace where management could have access to them. These issues do not have to be addressed daily, but possibly in a newsletter issued monthly.This solution may require additional time but could also increase employee satisfaction if they feel their concerns are being addressed. Again, an increase in satisfaction can also increase employee motivation. Recently, a survey was distributed to DeVry Student Finance Department to rate their overall satisfaction and engagement. After receiving results from this survey it was brought to managements attention that there were underlying issues that needed to be addresses. This was an effective way to listen to the concerns of numerous advisors. It would be useful to send discordant surveys addressing different concerns. It would also be useful to have employees retake the exact survey six months later to determine if improvements have been made. If improvements are not made management may then want to reconfigure their communication process. ReflectionsAs an advisor in continuing s tudent finance it has affected culture professionally, individualizedly and academically. Professionally, it has decreased my motivation to go above and behind what is evaluate of me. For a short period of time, it resulted in me meeting my weekly goals and not desiring to go beyond what is asked. In addition, it also caused me to look into other job opportunities that do not challenge me. Fortunately, I continued through the struggles and am now face at ways to improve my position. Instead of looking at the negative aspects of the position I try to focus on what I like about the job. I enjoy the team that I work with and enjoy being able to work with students. When I am able to provide assistance that the student is asking for it can be a rewarding experience. Unfortunately I do not feel that I am able to reach my full potential in this position, but am trying to excel in the position to interrupt myself and eventually use the skills I learn to apply them in another position t hat may challenge me further.Previously, I felt intense dissatisfaction with my job. Since it was something I had to deal with on a daily basis it affected my personal life as well. At first I felt dissatisfaction in both professional and personal aspects of life. For eight hours a day I have to be somewhere that I did not enjoy. This carried outside of the work and caused dissatisfaction outside of work as well.Eventually I was able to evaluate the different aspects in my life and make adjustments. When I was dissatisfied at work, I learned to over-compensate satisfaction in my personal life. I knew that while I work I would not be happy and therefore was determined when I was not at work I would fulfill my time with activities that would help increase my satisfaction. This included spending more time with friends and family that I was previously neglecting since I was bringing my dissatisfaction from work home with me.For me, my academic development was also affected. This was in large due to the fact that I am attending school that is related to work. It was hard to leave work and DeVry and want to come home to do work for Keller. Once I left work I wanted to leave anything involving DeVry behind. This gave me a negative view on school and caused me to avoid putting forth the effort I should have been. Eventually I started to take a different outlook on school. I knew it was a way that I could snap off myself and it was something that I could do in my own time. I enjoy school and learning and needed to be reminded that it was for me and not for work. In addition, I was also able to recognize that by learning more I can learn to deal with difficult work situations in a way that does not affect my (dis) satisfaction. By improving my skills and knowledge it may also qualify me for different positions that I may not have been worthy for previously.Evaluating the lack of communication within the department I work in has allowed me to evaluate how I communic ate with others also. In addition, it has displayed how professional and personal life can coincide with one another. In addition, it has also inspired me to make changes not only in how I communicate, but how others communicate with me as well. By bringing awareness to others, it may increase the effectiveness of how we communicate with one another. By increasing effective communication employees are able to grow individually and the organization has the support to grow as a whole.ReferencesCommunication is a Two-Way Street. Asian Social Science Mar2010, Vol. 6 Issue 3 Devry University. Retrieved from http//www.devry.edu/whydevryHe said, She Said. Strategic Finance, 89(7), 11-12. Gunn, R., and Gullickson, B. 2008. FAFSA Student Aid on the Web. http//studentaid.ed.gov/PORTALSWebApp/students/english/aideligibility.jspInterdepartmental links priceless for sterilization success. Healthcare get news, 34(1),36. Williamson, J. 2010.Learning the Language. By Scheeres, JunellListening A Co ncept Analysis. By Shipley, Sheila D.organisational Responses to Consumer Complaints An Examination of Effective Remediation Tactics. By Bolkan, San, John A. Daly, Feb 2009, Vol. 37, No. 1Organizational Behavior, Tenth Edition. 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