Problems Faced By The Vodafone Sales Team Business Essay

Problems Faced By The Vodafone gross sales aggroup Business EssayThrough this research been carried discover prosperedly accordingly only when I volition be open to classify the eye reasons for the chore. From the reasons identify I will be able to solve the problems. after(prenominal) puzzle out these issues lookd by Vodafone, Vodafone will be more successful in running the floor and will be able to be back uping Vodafone sales team to advance their day to day operations through a given timeframe. It is similarly help them to implement and judge the solutions specified.The management concept used in order to solve the issues place is Fayols Management theory conceptBy means of this concept it has helped me to mature the doable solutions for the melody problems peg down by the Vodafone sales team managers and also to let on the reasons behind the plaza problems.2.4AIMS AND PURPOSE OF STUDYAIMSTo identify roughly general business problem that exists within t he Vodafone organisation.To know the reasons behind the problems fetching place.How to resolve these business problems.To discover how solving these problems would be feasible for Vodafone.To fasten that all information ab push through Vodafone given by myself in this business proposal is fair and accurate to my best extent.The problems identified argon pertinent and suitable to work on duration of this course because the problem identified is on expiry in m whatever organisations in New Zealand. The problems Im elaborating on ar significantly primary(prenominal) to be solved and thus the learning expiration will be of assistance to me when I join the workforce.PURPOSETo shoot more practical knowledge on how to find reasons and solutions behind problems.3.1RESEARCH c ar for TO GATHER indigenous data EXPLAINED AND JUSTIFIEDThe research procedure was carried push through by a mixture of research methods (Quantitative and Qualitative).Methods out variantdResearchQuestionnair es face-to-face converseExploring attitudes and behaviour of the staffs of VodafoneIn using these research methods I was going toFind facts native dataThe process also includes interviews of the staffs and managers to find out the reasons of the problems and then work out the solutions for the problems identified. A content analysis was also used to find out the facts of the analysis and get solutions. 3.2PRIMARY PROCESS/ size of it OF SAMPLE POPULATIONThe initiation of this project started with the formulations of ideas as to what needs to be looked into to reach the aim of this survey. Once that was do, a questionnaire was make with regards to getting a specific ins and outs of what goes on the a Vodafone fall into place centre and how its inefficiency can booster cable to failed productivity. The sample size was kinda small as this related to practiced one area within the greater Vodafone Business. On the 10th of April about(predicate) 10 staffs were given questionnaires to fill and the choice was given to them either to vest their name or leave them anonymous. I also did face to face interview of the 2IC of the Sales Team.From the responses provided in the questionnaire I was able to do an analysis of the problems.3.3STATISTICAL TECHNIQUES employ FOR THE TASKThe statistical tools used in this project include the employment ofFishbone diagramGannt chartHenri Fayol management theory.3.4INTERVIEW CONDUCTED AFTER SURVEY (DATES AND clock IN APPENDIX)An interview was carried out on the 2nd of April of whatsoever of the staffs and managers of the Vodafone Sales teams at the Vodafone Sales office in Penrose, Auckland City, New Zealand.3.5LITERATURE REVIEW AND possibleness OF MANAGEMENT IN RELATION TO TOPICI have reviewed someVodafone CataloguesArticles in newspapersInternet ResearchThe research comes under the process of controlling. The managers of Vodafone subscribe to using Fayols 5 functions of Management in order to get to the croup of the iss ues they are facing at the moment.3.6RESEARCH INSTRUMENTS USEDThe research methodology was carried out by a mixture of research methods (Quantitative and Qualitative).Face to face interviewQuestionnaireInterviewParticipant observationFishbone diagram 3.7STRENGTHS AND LIMITATIONS OF STUDYSTRENGTHS The staffs were very helpful.They were quite open to answering the questions.LIMITATIONSInaccuracy of results.Sample size is not easily adequate as I couldnt get the responses of all people.Hard to summarize the data.3.8MANAGEMENT THEORIES USED TO HELP EXPLAIN METHODOLOGYIn order to recognize the problems and to find the reasons for the problems I have used the SWOT analysis and the Cause set up Fishbone diagram.The swot analysis has helped me to identify the strengths, weaknesses, opportunities and treats of Vodafone. This method has helped me to identify the business problems, lactate conclusions and to translate these solutions into a Strategic action plan. This method has also bee n able to provide me with assistance in consolidating the strengths, reducing the weaknesses, grab the opportunities, minimize the treats, despatch the plan and alternative choices, help to innovate and ensure the well organism and prosper ship of Vodafone in achieving the goals and missions.The fishbone diagrams has helped in to jot out the possible solutions to the problems Vodafone is facing and also the steps and resources needed to achieve these solutions. It shows the problems, the solutions and the 6 categories. wreak Management Equipment People Material TechnologyThe fishbone diagram is in the addition as Figure 2.4.1SUMMARY OF PRIMARY RESEARCH allow forSAfter a send off search and interviews I got some invaluable information and some primary data.For Vodafone the business problems identified were under the OTHERS category. Upon identifying the problems I have also identified possible solutions to the acknowledged problems. The research results after the interview al so showedTHE PROBLEMS place AND THE RESONS BEHIND THEMethnical DIFFERENCES-mind set of managers-priority given to some culture only-preference of the leaderILLEGITIMATE inexorable CALLS-strict management-Lack of MotivationAGENTS non cover UP TO WORK WITHOUT NOTIFICATION-poor management-lack of rules in the department want OF MOTIVATION-from the Managers from upper levelstaveS ARE COMMITTING FRAUD.-weak management-lack of motivation-mind set of employees that they can get away with any fraud wish OF causality TO STAFF MEMBERS-poor managementINEFFICIENT MANAGEMENT-lack of motivation4.2ANALYSIS OF DATA WITH RESULTS OF PRIMARY RESEARCH ANALYSEDAND DISCUSSED RELATING TO AIM AND PURPOSE OF THE INVESTIGATIONI myself believe that these problems are common for gigantic companies such as Vodafone.As the researcher I have identified the business problems and the possible solutions which will also help Vodafone sales team to improve their day to day operations through a given timeframe. It is also help them to implement and evaluate the solutions specified.Its important to resolve these problems as soon as possible reason beingness failure to get a resolution on Vodafones part will result in inefficiency and diminished customer faith in the company.4.3RESEACH DATA ANALYSED AND INTERPRETEDFace to face interview was carried out and first pay information was obtained from personnel whose working with the organisation of study.It is not crapn from any old Vodafone reports which may be outdated and obsolete because reports are through periodically and. An interview with a Vodafone employee gave me 1st hand information.4.4LIST OF POSSIBLE SOLUTIONS AND CONSEQUENCES1. CULTURAL DIFFERENCESPossible solutionsManagers need to develop their leadership skills and treat everyone equally set aside the culture difference of the staffs.They require more training.2. ILLEGITIMATE SICK CALLS.Possible SolutionsGet rid of the free to call sick line number and get sick calls to come to managers directly.Make a prerequisite for the actual employee to call in rather than having their family members call on their behalf.3. AGENTS NOT SHOWING UP TO WORK WITHOUT NOTIFICATION.The procedure in place take care of such scenarios includes the following stepsMaking contact with the federal agent who is not showing up.Sending an email request to make contact with Vodafone.Once a month has passed, a final call is made to the person absent to make contact with the company to discuss their approaching with the company.If contact is made, then there are upgrade procedures such as a probation period for the agent. If contact is not made, then the agents contract is terminated.4. deficiency OF MOTIVATION.Possible SolutionsAs providing motivational promotions can be costly, during the in between time, promotions should be invented which is not too expensive but enough good enough to boost team morale.Managers should make sure theyre setting a good example of efficiency and ent husiasm.Set goals and reward the staff when the goals are achieved. The reward can be as simple as a star on the calendar and a bigger reward at the end of the month if there are enough stars for each day.4. STAFF IS COMMITTING FRAUD.Possible SolutionsMonitor calls and see if there is a pattern of a particular number calling multiple times to identify fraud.5. LACK OF POWER TO STAFF MEMBERS. Possible SolutionsVodafone identified that the number of these escalations were growing exponentially so just recently a new tool called VODAFONE zep was launched to give agents over the phone additional powers to assist customer further and increase customer faith in the business.6. INEFFICIENT MANAGEMENT authority solutionsEnsure that reminders are saved for one on one brush and these are scheduled in advance.Ensure that all updates are done through direct communications.4.5MANAGEMENT THEORY USED TO EXPLAIN MEANING OF FINDINGSOF RESULTS AND relevancyTo discover the possible solution for the problems identified and to find out the core reasons behind these problems I have used Henri Fayols creative problem solving techniques i.e.1. PLANNING2. ORGANISING3. COMMANING4. COORDINATING5. CONTROLLING4.6 say OF ORIGINAL RESEARCHThe evidence of the authoritative research is in the appendices section includingInterview QuestionnaireFishbone diagram as problem solving tool.I have also researchedInternal- Vodafone Sales 2IC questionnaire.External-references, online assistance.5.1STATEMENT OF CONCLUSIONUpon expiration of this research it has helped me in identifying the problems, the reasons behind the problem and the possible solutions to the problems.It has also provided me with the sensation of problem solving skills and if Im in the workplace I will be able to distinguish and solve problems efficiently.5.2CONCLUSIONS MUST BE LOGICAL FROM THE RESULT AND DISCUSSION5.3CONCLUSIONS MUST LINK BACK TO AIMS AND PURPOSES OF RESEARCH.5.4CONCLUSIONS BASED ON EVIDENCE5.5CONCLUSIONS PRIOR ITISED5.6RATIONALE FOR FINAL RECOMMENDATION5.7RECOMMENDATION MUST BE RELEVANT ADDRESSING PROBLEM AND ISSUES5.8RECOMMENDATION apropos AND FEASIBLE5.9RECOMMENDATION PRIORITISED6.0MANAGEMENT THEORY USED TO EXPLAIN CONCLUSIONS AND RECOMMENDATIONS